InnieHub End User Licence Agreement

Licensor: T&T Consulting Business, LLC ("T&T", "we", "us"), a Florida limited liability company
Address: 13575 58th Street North, Suite 200, Clearwater, FL 33760, United States
Contact: support@inniehub.com

Version: 1.0
Last updated: 23 August 2026
Effective: 23 August 2026

Contents

1. This agreement, and who it is with
2. How this fits with the Terms of Service
3. Licence granted
4. What you may not do
5. Updates
6. Your account and the service behind the application
7. Subscriptions and in-app purchases
8. Health, medical and emergency disclaimer
9. Artificial intelligence disclosure
10. Device permissions and data
11. Maintenance and support
12. Warranty
13. Product claims
14. Intellectual property
15. Legal compliance and export
16. Third-party terms and components
17. Termination
18. Limitation of liability
19. Apple as third-party beneficiary
20. General
21. Contact

1. This agreement, and who it is with

1.1 This End User Licence Agreement ("this Licence") is a contract between you and T&T Consulting Business, LLC only. It governs your use of the InnieHub application for iOS ("the Application").

1.2 It is not with Apple. Apple Inc. is not a party to this Licence, has no obligations under it, and does not operate InnieHub. T&T alone is responsible for the Application and its content.

1.3 You accept this Licence by downloading, installing or using the Application.

1.4 You must be 18 or over. InnieHub is an adult service and the Application is not for children.

2. How this fits with the Terms of Service

2.1 Your use of InnieHub as a service, your account, your Content, the community, moderation, appeals, payments and everything else, is governed by the Terms of Service, together with the Privacy Policy, the Community Guidelines and the other documents listed there.

2.2 This Licence governs the software on your device. The Terms govern the service the software connects to. You are bound by both.

2.3 Which wins. Where this Licence and the Terms of Service say different things:

a) on anything about the licence to the Application itself, and on anything Apple requires (sections 11 to 16 and 19), this Licence prevails;
b) on anything else, your account, your Content, your subscription, moderation, your rights over your data, the Terms of Service prevail;
c) on personal data, the Privacy Policy prevails over both.

2.4 Nothing in this Licence reduces a right you have under the Terms of Service, or under any law that cannot be contracted out of.

3. Licence granted

3.1 T&T grants you a limited, non-exclusive, non-transferable, revocable licence to install and use the Application.

3.2 On Apple-branded devices that you own or control, in accordance with the Usage Rules in the Apple Media Services Terms of Use, except that the Application may be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.

3.3 For your own personal, non-commercial use. The Application is licensed to you, not sold to you.

3.4 This Licence gives you no rights in the Application beyond those stated. Everything not granted is reserved.

4. What you may not do

You may not:

a) copy the Application, except as the Usage Rules permit;
b) distribute, rent, lease, lend, sell, sublicense or otherwise transfer it;
c) modify, adapt or create derivative works from it;
d) reverse engineer, decompile or disassemble it, or attempt to derive its source code, except to the extent that applicable law expressly permits despite this restriction;
e) remove, obscure or alter any proprietary notice;
f) use it on a device you do not own or control, or on a jailbroken or otherwise modified device;
g) use any automated means to access, scrape or interfere with it, or attempt to bypass any rate limit, allowance, security measure or access control;
h) use it to build a competing product or service, or to train any machine-learning model.

5. Updates

5.1 We may release updates. Some are optional and some are necessary for the Application to keep working with our servers.

5.2 An older build may stop working. When we change how the service behind the Application operates, a build that predates the change may lose a feature or stop functioning. Where practical we keep older builds working; we cannot commit to it indefinitely.

5.3 Updates are delivered by Apple through the App Store and are governed by this Licence unless a new licence accompanies them.

6. Your account and the service behind the application

6.1 The Application is a way into InnieHub, not a copy of it. Almost everything you see requires a connection to our servers, and your account exists on those servers rather than on your device.

6.2 Deleting the Application does not delete your account. Your account, your Content and your subscription all continue. Clause 19 of the Terms of Service explains how to delete an account, and section 7.5 below explains subscriptions.

6.3 You are responsible for your device and your credentials. Section 10.4 describes the optional app lock.

6.4 Signing in with Apple. If you use Sign in with Apple, and choose "Hide My Email", the address we receive is a relay address managed by Apple. Clause 5.2.1 of the Terms explains what that changes.

7. Subscriptions and in-app purchases

7.1 Membership tiers. InnieHub has a free tier and two paid tiers, Silver and Gold. What each includes, and what it costs, is shown in the Application before you buy.

7.2 Purchases made in the Application are processed by Apple, not by us, under your Apple Account. We do not receive or hold your payment details.

7.3 Subscriptions renew automatically until you cancel. You cancel through your Apple Account settings, not through us, we cannot cancel an Apple subscription on your behalf, and neither can we see your payment method.

7.4 Refunds for purchases made through Apple are handled by Apple, under Apple's own policy. We cannot issue them, however much we might want to in a given case. Where we owe you money for something we did, a paid feature not working, for instance, the Purchase, Billing and Refund Terms set out what we do about it.

7.5 Deleting the Application does not cancel a subscription, and neither does deleting your InnieHub account. Cancel it with Apple.

7.6 Paying does not buy influence. No tier gives priority in moderation, in appeals, in reports, in InnieDate, or in anything to do with safety.

7.7 The AI allowance attached to each tier is described in section 9.7 and in clause 13.6 of the Terms.

8. Health, medical and emergency disclaimer

8.1 If you are in danger right now

Do not write to us. We do not watch the service in real time, cannot reach you, and cannot send help.
Contact your local emergency number, or open the Crisis Resources card in the Application. It is on every tier, never counted against any allowance, and in this Application it works with no network connection and without being signed in, the numbers travel inside the app.

8.2 InnieHub is not a healthcare provider. It is an online community and a set of self-help tools for adults living with agoraphobia, social anxiety and related experiences. That is all it is.

8.3 We do not provide medical care, psychological treatment, therapy, counselling, diagnosis, assessment, case management, crisis intervention, or any clinical service of any kind. We are not a clinic, a hospital, a telehealth service, a medical device, or a covered entity under any health-information law.

8.4 Nothing in the Application is medical advice. Not the courses, the lessons, the exercises, the assistant, the community, another member's post, or anything written by us. The material is general: it does not know your history, your diagnosis, your medication or your circumstances.

8.5 Techniques are not treatment. Grounding, breathing exercises, graded exposure planning and thought reframing are ordinary self-help practices, widely described and freely available. Having them in one application does not make their use a course of treatment.

8.6 If you are under the care of a professional, they take precedence over anything here, every time, and including where something here appears to contradict them.

8.7 Medication. Nothing here, no feature, no member, and above all not the assistant, should be treated as a reason to start, stop, change, skip or adjust the dose of any medication. That decision belongs to a qualified prescriber who can see your full picture. Stopping certain psychiatric medications suddenly is dangerous, and the danger is not obvious from how you feel on the day.

8.8 The wellbeing tools are yours, not a clinician's. Mood check-ins, exposure plans, thought reframes, small wins, practice sessions and the social battery log are records you keep for yourself. They are not validated clinical instruments, they are not scored against any clinical scale, and no clinical meaning should be read into any number, streak or chart the Application draws.

8.9 Other members are members of the public. We do not check who they are or whether what they tell you is true or good for you. Lived experience is not clinical expertise, and the two can be hard to tell apart.

8.10 Listed professionals. Some professionals carry a "Registration checked" badge. It means a person read their documentation and contacted the issuing regulator, and recorded which register was checked and how. It is not a recommendation, and we do not answer for fraud or forgery. If you book a session, your clinical relationship is with them and not with us, and we do not receive or store what is said in it.

8.11 There is no professional privilege here. What you write in the Application is not a protected clinical communication and does not attract the confidentiality of a therapy session.

8.12 This Application is not an emergency service

It cannot summon help. It cannot contact emergency services. It cannot trace where you are. It is not monitored in real time, and nobody is watching for you.
Never make it part of a safety plan. A safety plan is a real phone number and a real person who knows where you are.

8.13 The Crisis Resources card covers five countries, the United States, Canada, Australia, Mexico and Argentina, and points elsewhere to an international directory, which needs a connection. We would rather name five than imply more: adding a country is easy, verifying a number is not, and a wrong number in a crisis is worse than no number at all.

8.14 The Health and Medical Disclaimer says all of this at greater length and stays reachable from the Application.

9. Artificial intelligence disclosure

9.1 You are talking to software. InnieCare is a conversational assistant built on a general-purpose AI model provided by Anthropic, PBC, a company in the United States. It is not a person, not a therapist, counsellor, psychologist, psychiatrist, doctor or crisis worker, and it is not supervised by one.

9.2 It can be wrong, and it will sound certain either way. AI models produce text that reads as plausible; they do not check whether it is true. Do not use it to decide anything about medication, treatment, a diagnosis, money, the law, or your safety.

9.3 The model, as at the date of this version, is claude-haiku-4-5. Models change more often than legal documents should, so the one in use right now is shown in the assistant's information panel, and that is the authoritative answer if the two ever disagree. Changing the model is not by itself a change to this Licence, provided what is sent, what is kept and what is never sent stay as described here.

9.4 What is sent to Anthropic: the last 20 messages of your conversation, plus the one you just sent, and a catalogue of public InnieHub groups, events, courses and listed professionals, the same catalogue for everybody, containing nothing about you.

9.5 What is never sent: your name, username, email address or any account identifier; your mood history, exposure plans, thought reframes, social battery log or any other wellbeing record; anything you posted, commented or wrote in a group, forum or message to another member; anything from InnieDate; your location, device or IP address; and nothing at all from anyone else's conversation.

9.6 What we tell it, and why that is not a guarantee. The model is instructed never to diagnose, never to present itself as a licensed professional, and never to give advice about medication. Those are instructions to a model, not locks on a door, a model follows such an instruction reliably, but reliably is not provably. Which is why the rule in 9.2 does not depend on the rule in 9.6.

9.7 Your allowance. Model-backed replies are metered: about 23 a month on Free, about 20 a day on Silver, about 63 a day on Gold. They are approximate because they are calculated from what an exchange costs to run. Running out does not switch the assistant off, it falls back to a simpler responder that uses no AI model, and in that mode nothing at all is sent to Anthropic.

9.8 Sometimes the reply is not from the model, and we mark it. If the call to Anthropic fails we do not show you an error: the simpler responder answers instead, so the conversation does not break in the middle of something difficult. A reply that did not come from the model carries a short note saying so.

9.9 The safety check never depends on any of this. Every message you send the assistant is checked for signs of suicidal thinking or self-harm, on every tier, paid or not, allowance or not, and whether or not you have accepted anything. The first check runs on our own servers before anything leaves for Anthropic, so it works even when nothing else does.

9.10 What that check is not: a clinical risk assessment. It is an automatic pattern check. It will miss things, and it will also fire when nothing is wrong. When it fires, you are shown crisis resources and a notification reaches our safety team, containing that a signal occurred, and not what you wrote. A crisis signal never restricts your account and is never used against you.

9.11 Nobody is on duty overnight. There is no rota and no undertaking that anybody sees a signal quickly. Please read that as the reason to use section 8.1 rather than to wait for us.

9.12 We do not train anything on your conversations, and under our contract with Anthropic neither do they. We do not read them as a matter of course, do not send them to any analytics provider, and do not use them to decide anything about your account.

9.13 The AI Assistant Disclosure sets all of this out in full, and you acknowledge it once before your first message.

10. Device permissions and data

10.1 The Application may ask for the following permissions. Each is optional, each is requested when the relevant feature is first used, and each can be withdrawn in your device settings.

10.2 Calls are not recorded. Neither the audio nor the video, by us or by anyone acting for us. The media passes through a third-party provider in transit and is not stored.

10.3 The verification selfie is deleted once it has been checked, whether or not you were verified. What is kept is the decision, not your face.

10.4 We do not request location. The location on your profile is text you type. Nothing in the Application reads your GPS. We do infer a country from your network connection to choose which crisis line and which consumer-law notice to show you; that is not a device permission and it is described in the Privacy Policy.

10.5 We do not access your contacts, your calendar or your health data, and the Application does not use HealthKit or any Apple health framework.

10.6 The app lock uses your device's own Face ID, Touch ID or passcode. Your biometric data never leaves your device, is never transmitted, and is never seen by us. The lock protects the Application on your device; it is not encryption of your data on our servers.

10.7 No tracking. The Application does not access the Identifier for Advertisers, does not track you across other apps or websites, and contains no advertising network or advertising identifier.

10.8 Data stored on your device includes your session token, your preferences, cached content, and the crisis resources in 8.1. Deleting the Application removes them, but not your account, and not your subscription.

11. Maintenance and support

11.1 T&T is solely responsible for providing any maintenance and support for the Application.

11.2 Apple has no obligation whatsoever to furnish any maintenance or support services in respect of the Application.

11.3 Support is at support@inniehub.com. We aim to answer within a reasonable time; nothing here is a service level commitment.

12. Warranty

12.1 T&T is solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed.

12.2 In the event of any failure of the Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the Application to you (if any).

12.3 To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Application.

12.4 As between Apple and T&T, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be T&T's sole responsibility.

12.5 To the extent permitted by law, and without affecting 12.1 to 12.4, the Application is provided "as is". Nothing in this section excludes any warranty or right that cannot lawfully be excluded, including your rights under mandatory consumer law where you live.

13. Product claims

13.1 T&T, and not Apple, is responsible for addressing any claims by you or any third party relating to the Application or your possession and use of it, including:

a) product liability claims;
b) any claim that the Application fails to conform to any applicable legal or regulatory requirement;
c) claims arising under consumer protection, privacy or similar legislation, including in connection with the Application's use of the HealthKit and HomeKit frameworks, which it does not use (see 10.5).

14. Intellectual property

14.1 The Application, its software, design, text, graphics and everything else in it are owned by T&T or its licensors and are protected by intellectual property law.

14.2 In the event of any third-party claim that the Application, or your possession and use of it, infringes that third party's intellectual property rights, T&T, and not Apple, will be solely responsible for the investigation, defence, settlement and discharge of that claim.

14.3 Your own Content stays yours. What you write and upload is governed by clause 8 of the Terms of Service, and this Licence takes no rights in it.

14.4 "InnieHub", "InnieCare" and "InnieDate" are marks of T&T. This Licence grants no right to use them.

15. Legal compliance and export

15.1 You represent and warrant that:

a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and
b) you are not listed on any U.S. Government list of prohibited or restricted parties.

15.2 You will comply with all applicable laws in using the Application, including any applicable export or re-export restrictions.

16. Third-party terms and components

16.1 You must comply with applicable third-party terms of agreement when using the Application. For example, your wireless data service agreement applies, and you must not be in violation of it when using the Application.

16.2 The Application contains third-party software components licensed to us. Attributions and their licence terms are available in the Application's settings.

16.3 Where a feature of the Application depends on a third-party service, that service's own terms may apply to it in addition to this Licence.

17. Termination

17.1 This Licence lasts until terminated, by you or by us.

17.2 You end it by deleting the Application from your devices. That ends the licence and nothing else, see 6.2 and 7.5.

17.3 We may end it if you materially breach it. In practice, and because it matters: the ordinary consequence of breaking a rule is a measure against your account under clause 10 of the Terms, with a statement of reasons and a right of appeal. Terminating this Licence separately is for conduct aimed at the software itself, such as section 4(d), 4(g) or 4(h).

17.4 When this Licence ends you must stop using the Application and delete it. Sections 8, 9, 12, 13, 14, 18 and 19 survive.

17.5 Ending this Licence does not end your account, and losing your account does not by itself end this Licence.

18. Limitation of liability

18.1 To the extent permitted by law, and subject to 18.3, T&T's total liability arising out of or relating to this Licence is limited as set out in clause 22 of the Terms of Service, which applies here in full.

18.2 To the extent permitted by applicable law, in no event will T&T be liable for personal injury, or any incidental, special, indirect or consequential damages arising out of your use of or inability to use the Application, however caused and regardless of the theory of liability.

18.3 Nothing in this Licence excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any liability under mandatory consumer law where you live. If any part of 18.1 or 18.2 conflicts with such a law, that law governs and the rest of this section continues to apply.

19. Apple as third-party beneficiary

19.1 Apple, and Apple's subsidiaries, are third-party beneficiaries of this Licence. Upon your acceptance of it, Apple will have the right, and will be deemed to have accepted the right, to enforce this Licence against you as a third-party beneficiary of it.

20. General

20.1 Governing law. This Licence is governed by the law stated in clause 26 of the Terms of Service, without prejudice to any mandatory law of your country of residence.

20.2 Disputes are resolved as set out in clause 24 of the Terms of Service, including its arbitration provisions, its 30-day opt-out and its exclusion of small claims. Nothing in this Licence adds a dispute procedure of its own.

20.3 Language. English governs. A translation is provided for convenience only.

20.4 Severability. If a provision is held unenforceable, the rest continues in force.

20.5 No waiver. A failure to enforce a provision is not a waiver of it.

20.6 Entire agreement. This Licence, together with the Terms of Service and the documents it lists, is the whole agreement between you and T&T about the Application.

20.7 Changes. We may amend this Licence. Material changes are notified as clause 27 of the Terms requires, and the current version is always the one shown on the Application's App Store listing.

21. Contact

T&T Consulting Business, LLC
13575 58th Street North, Suite 200, Clearwater, FL 33760, United States

None of these is an emergency contact. See section 8.1.