InnieHub Community Guidelines

Version: 1.1
Last updated: 30 August 2026
Effective: 30 August 2026

What changed in 1.1: a ninth report reason, A child is involved, or at risk, and a link to the published Child Safety Standards. Nothing that was prohibited became permitted and nothing that was permitted became prohibited. Section 5.4 is unchanged.

Operated by T&T Consulting Business, LLC.

Before the rules, what this place is for

Most people arrive here having spent a long time explaining themselves to rooms that did not understand. The point of InnieHub is that you do not have to do that here.

That only works if the room stays safe. Everything below exists for that one reason. These are not rules for their own sake and they are not here because we distrust you, they are here because a community for people with agoraphobia and social anxiety is, by its nature, a room full of people who find it hard to speak up when something is wrong. So we say the standards out loud, in advance, in plain terms.

Three commitments from us, before we ask anything of you:

We will tell you what we did and why. If we remove something you wrote or restrict your account, you get a specific reason and a route to challenge it. You will not wake up to a silent deletion.

We will not punish you for struggling. Talking about a hard night, a relapse, a panic attack, a dark thought, that is what this place is for. Nothing in these Guidelines is intended to make you afraid to be honest about how you are.

And nothing here will stop you saying it. No filter, no automatic check and no rule in this document prevents you from writing that you feel suicidal, that you hurt yourself, or that something was done to you. Section 15.1 explains how we make sure of that, because it is the promise most easily broken by accident.

Contents

1. Who these Guidelines apply to
2. The five principles
3. Talking about self-harm, suicide and eating, read this one carefully
4. Safety of other people
5. Sexual content and consent
6. Other people's privacy
7. Health claims and professional roles
8. Manipulation, money and exploitation
9. Spam and commercial activity
10. Authenticity
11. Illegal content and other people's work
12. Expectations by space
13. Tools you have: mute, block, report
14. How we enforce
15. Automated tools we use
16. If we act against you: reasons and appeals
17. Moderators
18. Anonymous posting
19. If you are struggling right now
20. Changes to these Guidelines

1. Who these Guidelines apply to

1.1 These Guidelines apply to everyone using InnieHub, everywhere in it: posts, comments, groups, events, forums, stories, direct messages, voice and video calls, course content, blog articles, your profile, your InnieDate profile, and what you write to the InnieCare assistant.

1.2 They apply to private spaces too. A direct message is private from other members, not from these Guidelines. If you are reported for something you sent in a DM, we can look at it.

1.3 They form part of the Terms of Service. Breaking them is breaking the Terms, and clause 10 of the Terms sets out what we can do about it.

1.4 They apply to conduct, not only content. Behaviour that follows someone across the platform, or that starts here and continues elsewhere, can be dealt with here.

2. The five principles

Everything specific in this document comes from these five. If a situation is not covered below, ask which principle applies.

One, Do not make this place unsafe for someone. This community exists for people whose nervous systems already treat social contact as a threat. Conduct that would be merely rude elsewhere lands harder here.

Two, Someone's worst day is not your material. People post things here they have not told their families. Do not mock it, do not screenshot it, do not carry it outside.

Three, Share your experience, do not issue instructions. The line that runs through this entire document. Your story is yours to tell. Telling someone else what to do with their body, their medication or their life is different.

Four, Consent is not assumed. Not for images, not for contact, not for advice, not for touch in a video call frame. Ask.

Five, Be who you say you are. Anonymity is available here. Deception is not the same thing.

3. Talking about self-harm, suicide and eating, read this one carefully

This is the hardest section to write and the one most likely to be misread, so we are going to be unusually explicit.

You may talk about your own experience. All of it. That you have felt suicidal. That you self-harmed last week. That you have a difficult relationship with food. That you are in recovery, or that you are not. That today was bad. That you thought you were going to die during a panic attack. That someone assaulted you.

This is not tolerated here, it is the reason the community exists. A mental health community where people cannot say they are struggling is not a mental health community.

And this is not only a statement of intent. Section 15.1 sets out what our automatic filter does and, more importantly, what it deliberately does not catch: none of the sentences in the paragraph above are blocked by it. If you ever find something you cannot say that this section says you can, that is a fault and we want to hear about it.

You may also ask for support, say you do not want advice, say you only want to be heard, and say that you are not okay without anyone demanding a plan from you.

3.2 What is not allowed

The line is from your experience to someone else's instructions. Specifically, do not:

• encourage anyone to harm themselves, or tell anyone the world would be better without them;
• give methods, how to do it, what to use, how much, where to obtain it, how to avoid being stopped;
• give numbers, weights, body measurements, calorie counts, medication doses, durations of fasting. Numbers become targets for the person reading them, even when you did not intend that;
• post images of fresh or unhealed self-harm injuries, or of methods. You may talk about them. Do not show them. Scars in a recovery context are treated differently, see 3.4;
• glorify or romanticise self-harm, suicide, starvation or relapse, or present them as beautiful, deserved or a solution;
• make it a competition, who is worse, who has been at it longer, who is more damaged;
• organise around it, pacts, groups, challenges, or private communities within InnieHub built on encouraging harm;
• pressure someone in recovery to stop, to relapse, or to prove they are ill enough to belong here.

3.3 Why "no numbers" is a rule and not an overreach

We know this one feels strict. It is the rule members of recovery communities most often ask us to keep, because a number in a sentence is a benchmark to the person reading it, whatever the writer meant. "I only ate X today" reads as an achievement to someone whose illness is looking for one. You can say the same thing without the figure, and we will not remove a post for saying it that way.

3.4 Scars, recovery and honesty

An image showing old scars, posted in a recovery context, is not automatically removed. Context is judged. If in doubt, describe rather than show, or add a content warning to the post and let people choose. Content warnings exist on posts. They are not available on comments or stories yet, so in those two places, describing is the only option.

3.5 If you see someone in danger

Report it, using the reason "Harmful about self-harm". That reason goes to the fastest queue we have, it does not wait behind advertising.

Then, if you feel able: reply to them like a person. You do not have to fix anything. "I read this and I am here" is worth more than advice.

And know your limit. You are not responsible for keeping another member alive. If a conversation is taking you somewhere you cannot afford to go, step back and tell us. That is not abandoning them, it is the correct thing to do, and we would rather you did it early than late.

3.6 What we do

If our systems detect a crisis signal in a message to the InnieCare assistant, you are shown crisis resources and a small group of named people is alerted so someone can reach out. Section 15.3 says exactly who, and clause 14 of the Terms covers it in full.

It is not surveillance and it is not a punishment. A crisis signal never restricts your account, never affects your standing, creates no report and no record, and never appears on anything used against you. Reaching for help is not an infraction here.

4. Safety of other people

4.1 Do not harass anyone. Repeated unwanted contact, following someone from thread to thread, pile-ons, dogpiling in comments, or continuing after someone has asked you to stop.

4.2 Do not threaten anyone, with violence, exposure, or contacting people in their life.

4.3 Do not attack people for what they are. Race, ethnicity, national origin, religion, disability, health condition, age, sex, gender identity, gender expression, sexual orientation, immigration status, body size, class or appearance. This includes slurs, dehumanising comparisons, and jokes whose entire structure is the group being targeted. The report reason for this is "Hate or attacking who someone is".

4.4 Do not weaponise anxiety. Telling someone their condition is fake, that they should "just go outside", that they are attention-seeking, or that their fear is a character flaw. This community is the one place people should not have to hear it.

4.5 Do not mock how someone communicates. Typing, spelling, language ability, being on a call with the camera off, taking days to reply, leaving mid-conversation. Many people here are managing a symptom, not being rude.

4.6 Do not follow someone into every space. If someone blocked you, do not reach them through a group, an alt account, a friend, or InnieDate.

4.7 Do not encourage anyone to leave, delete their account or stop posting. If someone bothers you, mute them.

5. Sexual content and consent

5.1 InnieHub is not a place for sexual content. No pornography, no explicit sexual imagery, no sexual services, anywhere, including in your profile, in groups and in InnieDate.

5.2 Never send an unsolicited sexual image or message. In a DM, in InnieDate, in a call. Once is enough for us to act, and depending on what it is, once is enough for us to terminate the account permanently.

5.3 Do not sexualise someone's vulnerability. Approaching people because they said they are lonely, isolated, housebound or unwell, in order to pursue them sexually, is exploitation. We treat it as such.

5.4 Nothing involving minors. Ever. No sexual content involving anyone under 18, no content that sexualises a minor in any way, real or drawn or generated, and no attempt to contact a minor for that purpose. This results in immediate permanent termination and, where the law requires or permits it, a report to the relevant authorities. There is no warning, no appeal on the merits, and no second account.

5.4.1 How that rule is operated, how to report something under it with or without an account, what we tell the authorities and what we preserve, is set out in the Child Safety Standards. It also says, in its section 9, which protections exist here and which do not.

5.5 Non-consensual intimate images. Never share an intimate image of anyone without their present, informed consent, including images someone once sent you willingly. If someone has done this to you, report it and write to safety@inniehub.com; we will remove it and act against the account.

5.6 Nudity in a health context. If you need to discuss a body-related symptom, describe it. Do not post the image.

6. Other people's privacy

6.1 Do not post another person's private information, real name, address, workplace, school, phone number, email, financial details, location, whether they are a member here or not.

6.2 Do not screenshot and repost private conversations. DMs, private group posts, InnieDate chats. If you need to report something, report it, that route shows us the content without publishing it to the community.

6.3 Do not out anyone. Not their diagnosis, not their sexuality, not their gender history, not the fact that they are here. The fact that a person has an InnieHub account is itself health information. Telling someone's family, employer or friends that they are on this platform can cause serious harm, and we treat it as a serious breach.

6.4 Do not identify someone who posted anonymously, or speculate publicly about who they are.

6.5 Faces in photos. Do not post an identifiable photo of another person without their agreement.

6.6 Voice and video calls are not to be recorded. Do not record, screenshot or stream a call without the express agreement of everyone in it. We do not record them either, call audio and video pass through our infrastructure to reach the other person and are never stored.

7. Health claims and professional roles

7.1 Do not present yourself as a licensed professional, therapist, psychologist, psychiatrist, doctor, nurse, counsellor, unless you are one and are listed as such under clause 15 of the Terms.

7.2 Do not diagnose anyone. Not another member, not a member's family, not yourself on someone else's behalf. "That sounds like it might be worth talking to someone about" is support. "You have OCD" is not yours to say.

7.3 Never tell anyone to stop, start or change a prescribed medication. This is the single piece of advice most likely to cause real harm on a platform like this one. Share your own experience of a medication if you want to, say what happened to you, name it as your experience, and send them to their prescriber.

7.4 Do not present unproven treatments as cures, do not sell them here, and do not tell someone their condition would resolve if they tried harder, prayed, ate differently or thought positively.

7.5 Do not discourage anyone from seeking professional help, and do not tell anyone that therapy, medication or hospitals "do not work".

7.6 Do not use the InnieCare assistant's replies as authority. It is software and it can be wrong. Do not screenshot its output and present it to another member as medical guidance.

8. Manipulation, money and exploitation

8.1 Do not ask members for money. No donations, no loans, no crowdfunding links, no "help me out", no crypto, no gift cards. This applies even when the need is real. People here are isolated and often want badly to help, which is exactly what makes this community a target.

8.2 Romance and investment fraud. Do not attempt it. If someone you matched with on InnieDate raises money, cryptocurrency, an investment opportunity or an emergency needing a transfer, that is the fraud, every time. Do not send anything. Report them with the reason "They asked me for money", which goes to the fastest queue.

8.2.1 And if we close an account for fraud, we tell the people it was talking to. Before the account and its conversations are removed, everyone who was mid-conversation with it is warned, because by the time one person reports it, they are usually not the only one being worked on.

8.3 Do not use guilt, obligation or crisis to control someone, threatening self-harm to stop someone leaving a conversation, making your wellbeing conditional on their attention, insisting on constant availability.

8.4 Do not isolate someone from the rest of the community, or pressure them to move to a private app where nobody can see how they are being treated.

8.5 Do not recruit. No multi-level marketing, no religious or political recruitment, no research studies, no journalism, no "I am writing a book about people like you", without our prior written permission. If you are a researcher or a journalist, write to support@inniehub.com first. The answer may be yes. Approaching members directly without asking will get the account removed.

8.6 Do not take advantage of an acute state. Approaching someone for money, sex, data or influence immediately after they have posted about a crisis is exploitation, whatever the words used.

9. Spam and commercial activity

9.1 No unsolicited advertising, chain messages, pyramid or referral schemes, engagement farming, or mass identical posting.

9.2 No bots, no automation of your account, no scraping or bulk collection of content or member information by any means.

9.3 Mentioning a product, app or book that genuinely helped you is fine. Repeatedly posting it, or having a commercial interest in it that you do not disclose, is not.

9.4 Do not link to sites containing malware, phishing, adult content or scams.

9.5 The member marketplace is switched off and nobody can list, browse or buy anything through it. If we turn it on, separate rules will apply and we will tell you before you can use it.

10. Authenticity

10.1 One account per person. Do not run several.

10.2 Do not impersonate another member, a real person, a professional, an organisation, or InnieHub staff.

10.3 Do not lie about your age. You must be 18. Entering a date of birth showing under 18 terminates the account permanently and immediately, and creating a replacement account does not undo it.

If that happens to you because you mistyped the year, there is a way back. You get the reasons by email and an appeal that works without signing in, which matters, because the account is closed in the same moment. A person decides it, and if you are right an administrator corrects the date and restores the account. The gate stays this strict on purpose: one that lets you retry with a different date is not a gate. What was missing was the way back, and there is one.

10.4 Do not create a new account to evade a restriction. If your account is suspended or terminated, a replacement account is a fresh breach, and we will remove it.

10.5 Anonymity is different from deception. You may use a pseudonym, a made-up name, no photo, and post anonymously. What you may not do is pretend to be a specific other person or a credential you do not hold.

11. Illegal content and other people's work

11.1 Do not post content that is illegal where you are or where we operate.

11.2 Do not post anyone else's copyrighted work without permission, images, music, articles, course material. If you believe your own work has been posted here, do not use the report menu, use the form at /copyright, which is the route the law recognises and which collects what a notice legally has to contain. It does not require an account, because the owner of a copied work usually is not a member. The Copyright and Intellectual Property Policy has the full procedure.

11.3 Do not sell, buy, arrange or advertise anything illegal, including prescription medication.

11.4 Do not use InnieHub to plan or coordinate anything unlawful.

12. Expectations by space

The rules above apply everywhere. These are the additional expectations particular to each space.

12.1 Posts and comments. Add a content warning to a post carrying heavy material, posts have that option. Read the room before joking. If someone says they do not want advice, do not give advice.

12.2 Groups. A group owner may set additional rules for their group, which are shown to you before you join. They must be consistent with these Guidelines and may not permit anything these Guidelines prohibit. A group owner may remove members from their group. They may not use group membership as leverage, may not collect members' personal information, and may not run a group for commercial purposes.

12.3 Events. Show up or cancel. For online events, respect that many people attend with the camera and microphone off, and do not pressure anyone to turn either on. Do not record.

12.4 Forums. Search before posting. Do not revive an old thread to attack someone in it. Forum topics and replies can be reported like anything else.

12.5 Stories. Stories expire on their own. That does not make them exempt, everything in this document applies to a story too.

12.6 Direct messages. Do not send the first message asking for something. Do not send repeated messages to someone who has not replied, silence here often means capacity, not rejection, and pressing makes it worse. Do not send images without checking first.

12.7 Voice and video calls. Camera-off is always acceptable and never needs explaining. Do not record. Do not stay on a call where you are the only one talking and the other person has gone quiet, check in, and let them leave.

12.8 InnieDate. All of the above, plus: no sexual content, no unsolicited images, no requests for money, no pressure to move to another app immediately, and no persistence after an unmatch. Meet in public if you meet at all, tell someone where you are going, and stop if anything feels wrong. See the InnieDate Supplemental Terms.

12.9 Courses and the blog. Content published to the whole community is held to a higher standard on health claims. Cite what you rely on. Do not present personal experience as evidence. Who can publish, and whether it is reviewed first, is in 17.3.

12.10 InnieCare assistant. Do not try to manipulate the model into producing content that would breach these Guidelines, and do not use it to generate material about another member.

13. Tools you have: mute, block, report

You do not have to wait for us.

13.1 Muting is not rude. It is a capacity decision, it is silent, and it costs the other person nothing. Use it early and use it often. You can also mute a single conversation rather than a person, which is the right tool when a thread has become more than you can hold today and the person has done nothing wrong.

13.2 The report reasons, and what each one does. These are the words you will see, and the queue each one enters. Choosing accurately is the single most useful thing you can do for the people who handle reports.

There is a free-text box on every one of them.

13.2.1 The first four jump the queue entirely, because somebody may be hurt today. A child safety report does more than that: as well as going to the front, it notifies everyone on duty at the moment it is filed, because the front of a queue is still a queue and this is the one category we terminate an account for with no graduated path, 14.3. If a report does not fit any of the categories, it is treated as a standard-queue report and not as housekeeping, guessing low on something we have no box for is how the one report nobody had a category for sits for a week.

13.2.2 You can report a person, a post, a comment, a blog comment, and a forum topic or reply. Not a copyright complaint, that goes through 11.2.

13.3 Report accurately. Reporting someone because you disagree with them wastes the time of the people who handle reports involving actual danger. Persistently submitting manifestly unfounded reports can, after a warning, cost you the ability to report, and being frequently wrong is not the same as using the system to harass somebody. We distinguish them, and a restriction under this paragraph is itself appealable.

13.4 We never reveal the reporter. Not to the reported member, not in the statement of reasons, not on appeal. On a platform for people with social anxiety, "your neighbour reported you" is not an explanation, it is a reprisal waiting to happen.

13.5 What you are told afterwards. You will be told your report was reviewed. You will not be told what happened to the other account, that is information about them, and it is not ours to hand over. We know this is unsatisfying. It is the same protection you get when someone reports you.

14. How we enforce

14.1 What we consider. How serious the breach was; whether it was deliberate; whether it has happened before; what harm was caused or risked; and whether you put it right. We take the smallest measure that resolves the problem. A first minor breach usually costs the content, not the account.

14.2 The measures available to us, from lightest to heaviest:

14.2.1 Every one of those is recorded the same way, with the reasons in 16.1 and a route to appeal. That includes a warning. We are saying so because the tempting shortcut is to send a warning as a friendly email that leaves no trace, and a measure with no record is a measure you cannot argue with.

14.3 Immediate permanent termination, without a warning first, applies to: anything under 5.4 (minors), credible threats of violence, non-consensual intimate images, organised encouragement of self-harm, and fraud against members.

14.4 A human decides every permanent termination, and every measure that becomes final. There are exactly two exceptions, both temporary or appealable: the age gate in 10.3, and the precautionary suspension in 15.2. Nothing automated can ever permanently ban an account.

14.5 Struggling is not a breach. We will not restrict your account for posting that you are having a hard time, for posting frequently while distressed, or for a crisis signal being raised about you. If your distress is landing on other members in a way they cannot carry, we may talk to you about it. Talking to you is the measure.

15. Automated tools we use

We are required to tell you where software makes a decision rather than a person, and we would want to anyway. There are three places, and this section is the complete list.

15.1 The word filter, and what it deliberately does not catch

Certain terms are refused at the moment of writing, in posts, comments, direct messages, forum topics, forum replies, group posts, blog posts and blog comments. The content is refused rather than published.

What the list is: slurs and abusive terms. That is its whole job.

What the list is not, and this is the part that matters here:

It does not screen the vocabulary of distress. Writing that you want to die, that you have thought about killing yourself, that you were raped, or that you feel fat and cannot leave the house is not blocked and will not be. Section 3.1 says you may talk about your own experience, all of it, and this filter is not permitted to contradict that.

We are spelling this out because the obvious way to build a filter breaks it. Words like die and kill look like the kind of thing a safety list should contain, and a list containing them would have silenced people at the exact moment they were finally saying the hard thing. Where those words appear here, what happens is section 15.3, not this section.

When the filter does refuse something, you are told which word triggered it, why the list exists, and how to tell us it got it wrong, at feedback@inniehub.com. Nothing is recorded against your account, no report, no strike, no counter, nothing that adds up to a measure later. It is a door that does not open, not a mark against you. The list is maintained by hand and it is not perfect.

15.2 The report threshold

If five live reports are made about you within 30 days, your account is suspended as a precaution while somebody looks. Four things are true of that suspension, always:

• it is temporary, nothing automated can ever set a permanent ban;
• you are told immediately, with the full reasons, and it says plainly that no human decided it;
• you can appeal straight away, without signing in, and a person decides it;
• it ends by itself after 48 hours if nobody confirms it. Not "we will try to look", a scheduled process gives the account back, and the measure is recorded as revoked.

If nobody got to it in time, you come back. That cost falls on us, which is the right way round: you did not choose to be suspended by a counter.

15.2.1 Dismissed reports stop counting, retroactively. If a report about you is dismissed, it leaves the count as though it had never happened. Reports older than 30 days do not count. Reports that already produced a measure do not count towards the next one. There is no lifetime tally following you around, and the count is worked out when it is asked rather than kept as a running total.

15.2.2 This is not a finding against you. It means five people reported you in a month and we would rather look while you are paused than afterwards. If we are wrong, it is over in two days whether or not anyone gets to it.

15.2.3 Administrator accounts are exempt from this one, and we would rather say so than have you find out. The reason is practical rather than privileged: an automatic measure able to lock out the only people who can lift it is an outage with extra steps. Administrators are exempt from nothing else, every measure a person takes against them, and every appeal, works exactly as it does for anyone else.

15.3 The crisis check

Messages to the InnieCare assistant are checked automatically for indications of suicidal ideation or self-harm, in English and Spanish, before any AI model is involved. The model may raise the same signal itself; either is enough.

If a signal is raised, you are shown crisis helplines for the country you are set to, held inside the application, and in the iOS application working with no network and without being signed in, and a notification goes out naming you and saying that a signal occurred. It does not contain your conversation, a quotation from it, or the words that triggered it. Repeat alerts about the same person are suppressed for fifteen minutes.

Who receives it: administrators, always. And a moderator only while they hold the role, have a current acceptance of the Moderator Terms, and have not paused the role. If any of those stops being true, the notifications stop reaching them.

This check never restricts your account, never appears in any enforcement record, creates no report and no strike, and is never used against you. It runs on every membership tier, is never limited by usage allowances, is never behind payment, and is never affected by any budget or capacity limit anywhere in the product.

15.4 That is the complete list

Nothing else is automated. Software does not rank your feed, does not decide who sees your posts, does not score you, and does not review appeals, there is deliberately no code path that resolves one. Generative AI is used only in the InnieCare assistant and plays no part in moderation.

One thing that is automatic but is not a decision about you: reaching the activity thresholds in clause 12 of the Terms grants InniePlus automatically, because it is a benefit and gives nobody power over anybody. InnieMaster is not automatic, see 17.1.

16. If we act against you: reasons and appeals

16.1 You will be told. For every measure, including a warning, you receive: what we did and to what; how long it lasts and where it applies; the facts we relied on, including whether a report, an automated check or our own review triggered it; whether automated means were used; which rule or law was relied on; and how to appeal. Never who reported you.

It arrives both by email and in the app. Both, deliberately: in-app alone is useless to somebody whose account is suspended, which is exactly when it matters most.

16.2 You can appeal, for six months from the day we tell you. Every measure, including a termination by the age gate. Use the link in the notification or write to appeals@inniehub.com.

The link works without signing in, because the measures most worth appealing are the ones that stop you getting in. And the six-month window is stored with your measure, so if we ever shorten it we cannot retroactively close a door you were told in writing was open.

16.3 Who decides. A person who was not involved in the original decision, and never a volunteer moderator. Both of those are enforced where the decision is made, not by hiding a button. No appeal is ever decided by software, there is no code path that resolves one, on purpose.

16.4 What to include. What you think we got wrong, and anything we could not have known. Context we did not have is the most common reason an appeal succeeds.

16.5 How long. We aim to decide within 10 days and we tell you either way. If we miss that, the appeal is flagged and put in front of the administrators, missing the deadline can only make somebody look at it. It can never decide it, in either direction. Deciding an appeal on a timer would be an automated decision, which is the exact thing an appeal exists to correct.

16.6 If you win. We reverse the measure, restore the content or the account wherever that is technically possible, remove any associated strike or record, and clear the report count that led there, leaving it would put you one report away from the same measure we just agreed was wrong.

16.7 What else is open to you, and one thing that is not.

You can complain to a data protection or consumer authority in your country, and you can go to court. Using our appeal first closes neither, and we will not treat any of it as a breach of the Terms or a reason to restrict your account.

We do not offer a certified out-of-court dispute settlement body. Under that kind of scheme the platform pays the body's fees whatever the outcome, and for a company this size that is a cost we cannot carry. We have kept the appeal in 16.2 and 16.3 anyway, as something we promise rather than something anyone requires of us. It binds us just as tightly, and we would rather be honest about which of the two it is.

17. Moderators

17.1 Who they are, and how they get there. Members who reached the InnieMaster thresholds through participation, 90 days, and defined amounts of posting, interaction, connection, event attendance and group creation, all listed in clause 12 of the Terms.

Reaching them is not appointment. Crossing the thresholds makes somebody eligible; an administrator then offers the role, and it becomes real only when they accept the Moderator Terms. Until they accept, the powers do not exist for that account, that is enforced, not merely intended. No algorithm hands anybody power over another member here.

17.2 What they are not. Not employees. Not clinicians. Not paid. Not trained professionals. They are members with additional buttons and additional responsibility.

17.3 What they can do. Hide content, not delete it, which is an administrator's decision because it is the one that cannot be undone, suspend an ordinary member's account, create private groups, and write for the blog, which is reviewed before it appears. The ladder there is deliberate: administrators and verified professionals publish directly, and a moderator writes for review. The blog reaches the whole community, which makes it the widest surface in the product.

17.4 What they cannot do. Act against another moderator or an administrator. Permanently terminate an account. Decide appeals. And:

No moderator can reach any member's wellbeing records or InnieCare conversations, at any time, by any route. This is enforced by the server when the request arrives, not by hiding a button, and an automated test fails our build if a moderator account can reach any of those tables. Every attempt is logged, whether it was allowed or refused.

17.5 A moderator cannot also be a listed professional, and neither can an administrator. One person holding a therapeutic relationship with a member and the power to suspend that member's account is a conflict no form can fix. It is refused at both doors.

17.6 They can step back. A moderator can pause the role at any time, which stops the duties, including the crisis notifications in 15.3, without giving the role up. Those notifications are the heaviest thing the role carries, and needing to stop is the likeliest reason somebody pauses.

17.7 If a moderator gets it wrong. Appeal under section 16, and it goes to somebody else, never to another volunteer. If a moderator abuses the role, report them like anyone else; the report reaches administrators, not other moderators.

18. Anonymous posting

18.1 Posting anonymously hides you from other members. It does not hide you from us, anonymous content stays linked to your account so that we can act on reports, action copyright notices and comply with the law.

18.1.1 And there is one moment when it stops hiding you from a moderator. When an anonymous post is reported, the moderator reviewing it sees who wrote it. Everywhere else in the product they see the alias; in the report queue they see the account, because a moderator deciding whether a pattern of behaviour is harassment cannot do it against a row of anonymous strangers. We are telling you here rather than only in the Moderator Terms, because it is your anonymity and you should not have to read their document to learn its limit.

18.2 These Guidelines apply identically to anonymous content. An anonymous post that breaks them is enforced against your account exactly as a signed one would be, and a copyright strike attaches to the account behind the content rather than to the displayed name.

18.3 Anonymity exists so that people can say the hard thing. Using it to say something you would be ashamed to sign is a misuse of a feature that other people depend on.

19. If you are struggling right now

If you are in immediate danger, contact your local emergency services. InnieHub cannot send help and does not monitor the platform in real time.

Crisis helplines are available inside the app at all times. In the iOS application they work with no network connection and without being signed in; on the web the page has to have loaded. They are free, on every membership tier, and are never limited by anything. The Health and Medical Disclaimer says which countries they cover, and where to go if yours is not one of them.

If you are not in danger but you are not okay: post it. Say "not okay" and nothing else if that is all you have. Someone will answer. That is what this is for.

20. Changes to these Guidelines

20.1 We will tell you before a material change takes effect, with at least 30 days' notice.

20.2 Previous versions are kept at the legal centre.

20.3 If a rule here is not working, if it is catching the wrong things, or missing something that hurts people, tell us at feedback@inniehub.com. This document is meant to be revised. Section 15.1 exists in its current form because of exactly that kind of correction.