InnieHub Professional Listing Agreement

Version: 1.0
Last updated: 23 August 2026
Effective: 23 August 2026

Contents

1. Parties and what this agreement is
2. What InnieHub is in this arrangement
3. Your credentials, warranties and evidence
4. Insurance
5. Where you may practise
6. Your listing: what it may say
7. Sessions and bookings
8. Fees, you take payment, not us
9. Your clients' records, and the notes field
10. Data protection
11. Client safety
12. Conduct
13. You may also be a member, keeping the roles apart
14. Complaints
15. Your obligations to keep us informed
16. Suspension and removal of your listing
17. Indemnity
18. Liability
19. Term and termination
20. Confidentiality and our intellectual property
21. General
22. Contact

1. Parties and what this agreement is

1.1 This agreement is between T&T Consulting Business, LLC ("T&T", "we", "us"), which operates InnieHub, and you, the professional applying to be listed in the InnieCare directory ("you", "the Professional").

1.2 It governs your listing, your use of the booking feature, and your conduct in connection with InnieHub. It takes effect when you accept it, and your listing cannot be published until you have, that is enforced at the server, not by a screen.

1.3 You also agree to the Terms of Service, the Community Guidelines and the Privacy Policy. Where this agreement adds an obligation, the addition applies.

1.4 This is a business-to-business agreement. You enter it in the course of your profession, not as a consumer, and consumer protection law does not apply to it.

1.5 Read section 2 before anything else. It defines the whole relationship, and most disputes in arrangements like this one come from a misunderstanding of it.

2. What InnieHub is in this arrangement

2.1 We are a directory. We are not a healthcare provider, an employer, an agency, a referral service that vouches for you, or a party to anything you agree with a client.

2.2 Specifically:

• We do not employ or engage you. You are not an employee, worker, contractor, agent, partner or representative of T&T, and nothing here creates employment, agency or partnership.
• We do not supervise your practice. We do not direct how you work, what you say, what methods you use, whom you accept, or what you charge.
• We do not provide the service. Whatever you provide to a member, you provide as an independent professional in your own name and on your own responsibility.
• We are not a party to your engagement. The contract for a session is between you and the member. We are not a party to it and acquire no rights or obligations under it.
• We take no fee, commission, share or payment of any kind from what you earn. See section 8.
• We do not refer. Appearing in a directory a member browses is not a referral, a recommendation, or an endorsement.

2.3 What we do. We display a listing you wrote, we check the things in section 3, we let a member request a time with you, and we provide the place where that request happens. That is the whole of our function.

2.4 You must not describe the relationship otherwise. Do not say or imply that you work for InnieHub, work with InnieHub, are employed by InnieHub, are InnieHub's therapist, are endorsed, recommended, approved, screened or accredited by InnieHub, or that InnieHub supervises or stands behind your practice.

2.5 What we say to members. We tell members, in the Terms of Service and next to the directory, that we do not employ you, do not supervise you, take no payment for your sessions, cannot detect a competent forgery, and that they should check your registration with your regulator themselves. We will not soften that language. It protects them and it protects us, and its accuracy depends on section 3 being real.

3. Your credentials, warranties and evidence

This section is the condition of being listed. Everything else in this agreement assumes it.

3.1 You warrant, on applying and continuously while you are listed, that:

a) you hold every licence, registration, certification or authorisation required to provide the services you offer, in each jurisdiction where you provide them;
b) each of them is current and in good standing, and none is suspended, restricted, conditional, lapsed or subject to an undertaking;
c) you are not subject to any pending or concluded disciplinary, regulatory, fitness-to-practise, or criminal proceeding relevant to your practice, and have not been in the preceding 10 years except as disclosed to us in writing;
d) you have never had a licence revoked, suspended, surrendered or refused in any jurisdiction, except as disclosed to us in writing;
e) you are not barred from working with vulnerable adults in any jurisdiction where you practise;
f) you comply with the professional and ethical code of your regulator and of any professional body you belong to;
g) the qualifications, training, experience, specialties and languages in your listing are accurate and not misleading;
h) you carry the insurance required by section 4;
i) everything you have told us in your application is true and complete.

3.2 Evidence. Before your listing goes live you must give us the evidence in Schedule 1, and again on request while you are listed.

3.3 What we do with it, precisely. A person at T&T reviews the documentary evidence you supply and checks it against the institution that issued it. No listing goes live until that review is complete.

We record, as structured data rather than as a note: which regulator, in which jurisdiction, which licence number, the registration and expiry dates, the protected title you hold, your permitted scope of practice, who at T&T performed the check, on what date, and by what method, meaning which register was consulted and how it was contacted.

Our system refuses to approve a listing when the method is missing. Not warns: refuses. An approval with no method recorded is indistinguishable from no verification, and the moment it is allowed once, the sentence we publish to members stops being true.

3.4 What our check is and is not.

a) It is a document review with a check against the issuing institution. It is not an audit, not an accreditation, and not a forensic authentication.
b) It is not an assessment of your competence, your suitability, your methods, your ethics, or whether you are a good fit for a particular member. We do not evaluate clinical practice and we are not qualified to. If a member asks us whether you are any good, we will tell them we do not know.
c) We cannot detect a competent forgery, and we say so to members in clause 15.3.1 of the Terms. We disclaim responsibility to members for fraud, forgery, alteration or misrepresentation by a Professional. As between you and us, the consequences of any such conduct by you are yours, and section 17 applies without limitation.

3.5 What we call you. The interface shows "Registration checked". Those words mean exactly what 3.3 describes and nothing beyond it, and a member can expand them to see the same explanation.

You must not represent that badge as meaning more than it does. In particular you must not describe yourself as verified, accredited, approved, endorsed, screened or vetted by InnieHub, or suggest that we have assessed your competence.

3.6 Continuing obligation. If anything in 3.1 stops being true, a licence lapses, an investigation opens, insurance ends, a condition is imposed, you must tell us within 5 business days, in writing, and before you accept another booking. See section 15.

3.7 Expiry is automatic, and it is not a process that can fail.

Your listing is not a stored flag that somebody has to remember to switch off. Whether you are listed is worked out every time the directory is asked, from the dates we hold. When a licence or an insurance period passes its end date, you stop appearing in that same moment, there is no overnight job to be late, and no window in which our records say you are listed and the truth says otherwise.

We warn you 30 days before either date, once, so that you can send us the renewal.

3.8 Re-verification. We re-check your registration against the register annually, and whenever you tell us something under section 15. Your listing is suspended if a re-check fails, or if you do not respond to a request for evidence.

Annual re-checking exists because 3.7 only catches an expiry we know the date of. It does not catch a suspension imposed in March on a licence that runs to December, and it does not catch anything at all on a register that issues no expiry date.

3.9 A warranty is not a substitute for a check, and a check is not a substitute for a warranty. You give both because they do different work: the check catches the person who never held the licence, and the warranty catches the person who held it yesterday.

4. Insurance

4.1 You must hold and maintain, at your own cost, professional indemnity or malpractice insurance covering the services you offer through InnieHub, with a limit of not less than USD 1,000,000 per claim, or the equivalent in your local currency.

Per claim, not in the aggregate. A policy with a one-million aggregate and three claims against it is not one million of cover, and that distinction is the most common misunderstanding in this area.

4.2 It must cover remote delivery, and this is now a condition of being listed.

Every session arranged through InnieHub is remote. Many professional indemnity policies do not cover remote delivery by default, and many do not cover a client located in a different country from the practitioner, which is the exposure this platform creates rather than one it inherits.

So we ask your insurer's answer to both, we record it, and a policy that does not cover remote delivery does not support a listing. Check both with your insurer before you apply, not after your first booking.

4.3 You must also hold any other insurance your regulator requires.

4.4 Give us a certificate before your listing goes live, and on each renewal. It must show the insurer, the limit, the period, and that remote and cross-border delivery are covered.

4.5 Tell us immediately if your cover lapses, is cancelled, is reduced below 4.1, or is declined on renewal. Your listing is suspended until cover is restored, and under 3.7 it comes down on its own the day the period ends, whether or not you have told us.

4.6 We do not insure you and provide you with no cover of any kind.

5. Where you may practise

5.1 The problem, stated plainly. InnieHub is available in several countries. A member in one country can see your listing and request a session with you in another. The regulation of psychology, counselling, psychotherapy and medicine is territorial, and in most places it is the location of the client that determines which rules apply, not yours.

5.2 Your obligation. You must only accept a booking from a member you may lawfully provide services to, given where they are located, under the law of that place and the rules of your regulator.

5.3 You must check. Before the first session, establish where the member is located. Do not assume from their profile, their language or their name.

5.4 Decline where you may not act. If you may not lawfully serve a member where they are, decline and tell them why. Do not proceed on the basis that a session is "just a conversation", that the member consented, or that the rule is unlikely to be enforced.

5.5 Your jurisdictions are on your listing, and we show them at the moment of booking. You tell us which jurisdictions you are licensed in and can accept clients from, it appears on your listing, and it is returned to the member when they confirm a booking rather than left in a document nobody reads.

We do not block a booking on jurisdictional grounds, and that is deliberate: we would be guessing at the member's location from an address we do not have, and refusing a booking on a guess is worse than the problem. What the member gets is the fact, in time to ask you about it. What you have is the obligation in 5.2.

5.6 Emergencies across borders. If a client is in a country other than yours, you will not be able to reach their emergency services, will not know their crisis system, and may not be able to act if they are in danger. Have a written safety plan with the client that accounts for this before the first session. See section 11.

5.7 This is your responsibility, not ours. We do not assess where you may practise. Section 17 applies if you get this wrong.

6. Your listing: what it may say

6.1 Accurate and not misleading, in every respect, at all times.

6.2 You may state: your title and the protected professional designation you actually hold; your qualifications, with the awarding body; your registration and its jurisdiction; your specialties and modalities; your languages; your experience; your availability; your hourly rate.

6.3 You must not:

a) use a protected title you are not entitled to, psychologist, psychiatrist, therapist, counsellor, doctor, nurse, clinical, chartered, licensed, or any local equivalent, where its use is restricted;
b) claim a qualification, registration or membership you do not hold, or one that is expired, honorary or purchased;
c) claim to be endorsed, approved, verified, accredited, screened or recommended by InnieHub beyond exactly what 3.5 permits;
d) guarantee outcomes, promise a cure, promise recovery, or state or imply a success rate you cannot substantiate;
e) present unproven treatments as established, or make claims your regulator would not permit in any other advertisement;
f) use testimonials from clients where your regulator prohibits them, and never one that identifies a client without their explicit written consent;
g) disparage other listed professionals, or other treatments, in a way that is not evidence-based;
h) use fear, suggesting a member's condition will worsen without you, or that they are running out of time;
i) present yourself as an emergency or crisis service;
j) include contact details that route members off-platform before a booking, where we ask you not to;
k) include anything that breaches the Community Guidelines.

6.4 Health advertising rules apply to you here exactly as anywhere else. Your listing is an advertisement, and your regulator's advertising code governs it.

6.5 We may edit or remove listing content that breaches this section, and will tell you what and why.

6.6 Photographs must be of you, current, and yours to use.

7. Sessions and bookings

7.1 What a booking is. A member requests a time. The session record holds the time, a duration of 50 minutes by default, a status, a meeting link, and a short note written by the member, see section 9.

7.2 You decide whom you accept. You are not obliged to accept any booking and may decline without giving a reason, subject to 7.3.

7.3 You may not discriminate on the basis of race, ethnicity, national origin, religion, disability, health condition, age, sex, gender identity or expression, sexual orientation, or any other characteristic protected where you practise. Declining because you may not lawfully serve someone (section 5), because you lack the relevant competence, or because you are full, is not discrimination, and you should decline in all three cases.

7.4 Your own terms with the client. Before the first session you must give the member your own written terms, covering at minimum: what you provide; your fee and how it is paid; your cancellation and no-show policy; your confidentiality policy and its limits; your complaints procedure; your regulator and how to contact it; how you handle records; and what to do in an emergency.

7.5 Your own informed consent process applies. Ours does not cover anything between you and a client.

7.6 The meeting link is yours. You provide the platform on which the session happens. It must be appropriate for confidential health consultations, and you are responsible for whether it is. InnieHub's own voice and video feature is built for community calls between members and is not designed, tested or offered as a clinical tool, do not use it for a session.

7.7 Cancellations and no-shows are between you and the member under your own terms in 7.4. We do not enforce them, charge for them, or arbitrate them.

7.8 Keep your availability accurate. A member with agoraphobia who works up to requesting a session and hears nothing is not neutral, it is a setback. If you are not taking bookings, set yourself unavailable.

8. Fees, you take payment, not us

8.1 No money for a session passes through InnieHub. There is no checkout, no escrow, no payout and no commission. The rate on your listing is a figure you supplied, displayed as information.

8.2 You contract with the member for payment directly, on your own terms, through your own arrangements.

8.3 We take nothing. No commission, no listing fee, no booking fee, no percentage.

8.3.1 And if that ever changes, you will be told before it does. We have no plans to put payments through the platform. If we ever decide to, it is a change to this agreement under 21.6, with notice and a fresh acceptance, not something that appears in a release note.

8.4 Your rate must be accurate. Display the rate you actually charge, inclusive of tax where required where you practise. Do not display a low rate and charge a higher one.

8.5 Disclose everything before the first session, the fee, what a session includes, cancellation charges, and anything else payable.

8.6 You are responsible for your own tax, invoicing, accounting and regulatory registration. We issue no invoices, report nothing to any tax authority on your behalf, and provide no records of your earnings, because we do not have any.

8.7 Payment disputes are between you and the member. We will not adjudicate one, will not recover money for you, and will not compel a member to pay. Our only possible involvement is removing a listing where conduct breaches this agreement.

8.8 Do not ask members for money for anything else, advance payments for unscheduled work, products, courses, supplements, or investment in your practice.

9. Your clients' records, and the notes field

9.1 You are the custodian of your clinical records. You must create, keep, secure, retain and dispose of them in accordance with your regulator's requirements and the law where you practise, in your own compliant system.

9.2 The notes field on a session is not that system, and it is not yours.

It is written by the member, when they request the time, and it is capped at 280 characters: enough for "can we start at half past" and not enough for anything else. There is no route by which you write into it.

9.3 What follows for you. If a member writes something clinical about themselves in that box, which on this platform is more likely than the reverse, do not treat it as a record and do not rely on it. Take what you need into your own system under your own obligations, and treat the field as what it is: a line on a booking.

9.4 Do not ask a member to put clinical information there, and do not use it as an intake questionnaire. It is 280 characters in a system with no clinical retention schedule, no clinical audit trail and no records-management controls. If clinical documentation accumulated there, we would become the holder of clinical records we never designed for, and we are not willing to be in that position.

9.5 We may remove content from a notes field that appears to be clinical documentation.

9.6 Your records after you leave. If your listing ends, you remain responsible for your records. Retrieve anything you need before your access ends, and be aware that we may delete session records on the schedule in the Privacy Policy without regard to your retention obligations, ours are not yours.

10. Data protection

10.1 You are an independent controller of the personal data you obtain from your clients, what they tell you, your notes, your records. You are not our processor and we are not yours.

10.2 We are the controller of the account and booking data within InnieHub.

10.3 You must comply with the data protection law applying to you; have your own privacy notice and give it to clients; hold a lawful basis and, for health data, a condition for processing special category data; keep records securely; and honour your clients' rights.

10.4 Do not export, copy or retain member data from InnieHub beyond what you need for a client you are actually seeing, and never for marketing.

10.5 Do not contact members who have not booked with you. Appearing in a directory is not consent to be approached.

10.6 Do not add clients to a mailing list without a separate lawful basis obtained by you.

10.7 Breach. If you lose control of client data obtained through InnieHub, comply with your own notification obligations and tell us within 24 hours at security@inniehub.com so that we can meet ours.

10.8 If a member exercises a data protection right against you, that is yours to handle. If against us, send them to privacy@inniehub.com.

11. Client safety

11.1 Read this knowing who these clients are. Every member of InnieHub is a person living with agoraphobia, social anxiety or a related condition. A significant proportion are isolated, some are housebound, and many have not spoken to a professional before. For some of your clients here, you will be the first.

11.2 Assess and plan for risk in accordance with your own professional obligations, from the first session.

11.3 Agree an emergency plan with each client before you begin, covering: where they are physically located; their local emergency number; a named contact if they consent to one; their GP or prescriber if they have one; and what you will do if you cannot reach them. Section 5.6 makes this indispensable where you and the client are in different countries.

11.4 InnieHub cannot help you here. We do not monitor sessions, cannot reach a member's emergency services, will not know a session is happening, and cannot contact anyone on your behalf. Do not build a safety plan that depends on us.

11.5 If you believe a member is at immediate risk, act under your own professional obligations first. You may also tell us at safety@inniehub.com, but it reaches administrators in working hours, it is not an alert to a clinician, and it must never be the only thing you do.

11.6 Working beyond your competence. Do not accept a client whose presentation is outside your training and scope. Refer.

11.7 Endings. If you stop working with a client, end it properly under your professional code: notice, a summary if appropriate, and information about alternatives. Do not end a therapeutic relationship by making yourself unavailable in the interface, and do not disappear.

11.8 Tell us if you are leaving the directory with active clients, at providers@inniehub.com, so that we do not remove your listing in the middle of someone's care.

12. Conduct

12.1 Follow your professional and ethical code. It governs you here as it does anywhere.

12.2 Boundaries. No sexual or romantic relationship with a client, current or former, for at least the period your code requires and in any event never where your code prohibits it. No financial relationship beyond your fee. No dual relationships that impair your objectivity.

12.3 Do not solicit. Do not approach members who have not contacted you, do not use the community, groups, comments or direct messages to advertise your practice, and do not use InnieHub to build a mailing list. The directory is where you are found. It is the only place you may market here.

12.4 Do not exploit vulnerability. Do not use a member's isolation, distress or dependence to extend an engagement, increase a fee, or discourage them from seeking other help.

12.5 Do not discourage other care. Never tell a client to stop taking prescribed medication, to leave another practitioner, or to avoid a hospital, except within your competence and your scope.

12.6 InnieDate is off limits with clients. Do not use InnieDate to contact a client or former client, and do not accept a booking from someone you have matched with.

12.7 Do not record sessions without the client's express, informed, written consent, and never without telling them.

12.8 Do not discuss members publicly, including anonymised case examples that could identify someone in a community this size.

12.9 The Community Guidelines apply to you, and section 7 of them, health claims and professional roles, applies with particular force, because members will give your words more weight.

13. You may also be a member, keeping the roles apart

13.1 You may hold an ordinary InnieHub membership as well as a listing. Many good practitioners have their own experience of these conditions, and we are not going to pretend otherwise.

13.2 Keep the roles separate. When you post in the community, you are a member. Do not use community participation to demonstrate expertise, attract clients, or position yourself.

13.3 Do not offer clinical opinions in community threads. Not to a person who asked, not "generally speaking", not with a disclaimer. If someone needs professional input, tell them to seek it, from anyone, not from you.

13.4 Do not accept a booking from someone you have a community relationship with that would make it a dual relationship under your code.

13.5 You cannot hold a moderation role while listed, and neither can an administrator hold a listing. One person with a therapeutic relationship and the power to suspend the account of the person they are treating is a conflict no form fixes. The system refuses it at both doors, you cannot be offered the moderator role while listed, and a listing will not publish for an account holding either role.

13.6 If you are also a member, InnieDate is available to you, but 12.6 applies, and you should think carefully about whether it is compatible with your code.

14. Complaints

14.1 We are not your regulator and we do not adjudicate professional complaints. We cannot decide whether you met a standard of care, and we will not try.

14.2 What we do with a complaint about you. We will: tell you what has been alleged, unless doing so would put someone at risk; ask for your response; and decide only whether your listing should continue under this agreement. That decision is about the listing, not about your practice.

14.3 We will tell a complainant how to reach your regulator, and say clearly that the regulator, not us, is the body that can assess professional conduct.

14.4 Serious allegations. Where an allegation concerns sexual misconduct, exploitation, a serious boundary violation, or a risk to a client's safety, we will suspend your listing immediately while we look at it. That is a precaution, not a finding, and 16.4 gives you a route to respond.

14.5 Reporting to a regulator. Where we believe a member may be at risk, or where we are required to, we may report a matter to your regulator or to an authority. We will tell you unless telling you would create a risk.

14.6 Your own complaints procedure must be given to clients under 7.4, and must not be conditional on their not going to your regulator.

15. Your obligations to keep us informed

Tell us in writing at providers@inniehub.com within 5 business days if:

a) a licence, registration or certification lapses, is suspended, restricted or made conditional;
b) you are the subject of a disciplinary, regulatory or fitness-to-practise investigation or proceeding, anywhere;
c) you are charged with or convicted of a criminal offence relevant to your practice;
d) your insurance lapses, is cancelled, is reduced below 4.1, is declined, or stops covering remote delivery;
e) you are barred or restricted from working with vulnerable adults;
f) a client makes a formal complaint about you to a regulator, or brings a claim, in connection with services provided through InnieHub;
g) anything in your listing becomes inaccurate;
h) you begin or cease practising in a jurisdiction stated in your listing;
i) any warranty in 3.1 stops being true for any reason.

15.1 Disclosure is not automatic removal. An open investigation is not a finding, and we will consider what is proportionate. Failing to disclose is a separate and more serious matter, and will normally end your listing, because the whole of section 3 rests on you telling us, and a warranty you conceal a breach of is worth nothing.

16. Suspension and removal of your listing

16.1 You may withdraw at any time at providers@inniehub.com or from your settings. Section 11.8 applies if you have active clients.

16.2 We may suspend or remove your listing where: you breach this agreement; a warranty in 3.1 is untrue or stops being true; you do not provide evidence under 3.2 or 4.4; re-verification fails; you fail to disclose under section 15; a serious allegation is made under 14.4; you breach the Terms or the Community Guidelines; or we discontinue the directory.

16.3 Immediate suspension without notice where we believe a member is at risk of harm, or where a required licence or insurance is not in force. In the second case it is usually not a decision at all, under 3.7 the listing comes down by itself the day the date passes.

16.4 We will tell you what and why, and you may respond to providers@inniehub.com. We will consider what you say. Because this is a business agreement, the consumer appeal process in clause 11 of the Terms does not apply to a listing decision, but we will not remove a listing without giving you the reason and an opportunity to answer it.

16.5 Effect. Your listing stops being visible and you cannot receive new bookings. You remain responsible to your existing clients, this agreement ending does not end your professional relationship with them or your obligations under your code. Contact them yourself.

16.6 What survives: sections 9, 10, 17, 18, 20 and 21.

17. Indemnity

17.1 You will indemnify and hold harmless T&T, its officers, members, employees and agents against all claims, demands, proceedings, losses, damages, liabilities, costs and reasonable legal fees arising out of or in connection with:

a) the services you provide, or fail to provide, to any member;
b) any breach of a warranty in 3.1, or of sections 4, 5, 6, 9, 10, 11 or 12;
c) any allegation of negligence, malpractice, breach of duty, breach of confidence or professional misconduct against you;
d) your practising without a required licence, or outside the jurisdiction in which you may lawfully practise;
e) any claim by a client relating to fees, cancellation or refund;
f) any inaccuracy in your listing;
g) any breach of data protection law by you;
h) any regulatory or tax liability arising from your practice.

17.2 We will tell you of any claim we seek indemnity for and you may conduct the defence at your cost, provided you do so competently, keep us informed, and do not settle in a way that imposes an obligation or admission on us without our written consent.

17.3 This indemnity is not limited by section 18 and is not capped.

17.4 It survives the end of this agreement.

18. Liability

18.1 We are not liable to you for indirect or consequential loss, loss of profit, loss of clients, loss of income, loss of reputation or loss of opportunity, however caused.

18.2 Our total liability to you under this agreement is limited to USD 500. Because we receive nothing from you, no fee, no commission, no share, this cap reflects the absence of any consideration flowing to us rather than an attempt to escape a bargain.

18.3 We do not warrant that the directory will produce any bookings, any income, or any level of visibility, or that it will continue to exist.

18.4 We may change, restrict or discontinue the directory at any time on reasonable notice.

18.5 Nothing excludes liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be excluded.

18.6 We are not liable to your clients for anything you do, and clause 15.7 of the Terms says so to members.

19. Term and termination

19.1 This agreement begins when you accept it and continues until ended under section 16.

19.2 Either party may end it on 30 days' written notice, or immediately in the circumstances in 16.2 and 16.3.

19.3 Ending this agreement does not affect any right or liability that arose before it ended.

20. Confidentiality and our intellectual property

20.1 Do not disclose non-public information about InnieHub, its operations, its members or its other professionals.

20.2 Do not use the InnieHub name, logo or brand in your own marketing without our written permission, and never in a way that suggests endorsement contrary to 2.4.

20.3 You keep ownership of your listing content and grant us a licence to display it for the purpose of operating the directory, on the terms in clause 8 of the Terms.

20.4 These obligations survive.

21. General

21.1 Governing law and jurisdiction. The laws of the State of Florida, and the state and federal courts in Pinellas County, Florida. Because this is a business agreement, the consumer carve-outs and the arbitration provisions in clause 24 of the Terms do not apply to it.

21.2 Entire agreement. This agreement, with the documents in 1.3, is the whole agreement about your listing.

21.3 Assignment. You may not assign it. We may, on the terms in clause 26 of the Terms.

21.4 No third-party rights, except the persons indemnified under section 17.

21.5 Severability. An unenforceable provision is modified to the minimum extent needed, or removed, and the rest stands.

21.6 Changes. We will give 30 days' notice of a material change and ask you to accept it. Until you accept, the gate closes and your listing does not publish under an agreement you have not seen. If you do not accept, your listing ends on the date the change takes effect.

21.7 Notices to you go to the email on your account; to us, to providers@inniehub.com.

22. Contact

Acceptance

By accepting, you confirm that every warranty in 3.1 is true, that you hold the insurance in section 4 including cover for remote delivery, that you have read section 2 and understand that InnieHub neither employs nor supervises you and takes no payment for your sessions, and that you agree to this agreement in the course of your profession.

Accepted by: {account}, on: {timestamp}, version: {version}

Schedule 1, Credential evidence required

Required before a listing goes live, and on request thereafter.

Schedule 1, item 13, identity, and what happens to the document

Why we ask. A register lookup confirms that a licence exists and who holds it. It does not confirm that you are that person. Without an identity check, impersonating a real, registered clinician is straightforward, and the person harmed by that would be a member of this community sitting in front of somebody they had every reason to trust.

What we do with it. A person at T&T compares the document with your application and the register entry, and then the image is deleted. We keep the fact that identity was confirmed, who confirmed it and on what date. We do not keep your identity document.

That is the same treatment as the photo verification in InnieDate, and for the same reason: the value is in the check, not in the file, and holding the file afterwards is a store of exactly the material nobody should be holding without needing to.

If you would rather not. Then we cannot list you. It is the one item in this Schedule with no alternative, because it is the only one that connects the paperwork to the person.